Exceptional service, exceptional product, exceptional business. From the minute Dana answered the phone, I felt comfortable. As a salesman, he was friendly, polite, available and informative. He explained to me that Newport Bedding was a family owned business, locally owned and operated, and in Orange County since 1978. I like this because family owned businesses usually have more invested, care more, and value their customers.
Navigating the world of mattresses is insane. Consumers Reports says it is one of the most important purchases we make and one of the most difficult. It is important because we spend hours sleeping, the construction of the mattress can harm our back, neck, shoulders, spine, etc. and if we are not refreshed on waking, the whole next day is miserable. It is a difficult purchase because mattresses and pieces of them are constructed all over the world, rebounded, labeled by various names and it is almost impossible to know what is inside. For these reasons, I chose a local business with a strong reputation, quality service, and personal attention.
I have a lot of allergies and I did not want stinky chemicals from China that would be next to my skin and that I would be breathing for 8 hours every day. I need firm back support. So, I described to Dana what I needed and he gave me several options in all price ranges. There was no aggressive sales pitch or pressure to buy a "new" model. Rather, attention to my needs and price range.
I opted for a locally built custom model, double sided mattress. They built and shipped and set it up within a week. They also took away my old bed. Newport Bedding was friendly, helpful, and prompt. Not only am I sleeping well with good back support but I have the peace of mind knowing that all the materials and labor were from the U.S. And, my dollars went back to support friends and neighbors in my local economy.
— Jann G.
Irvine, CA, 04/02/2016